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Goods, services and facilities

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper.

Relevant policies and guides:

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper.

Relevant policies and guides:

The Human Rights Code requires proactive planning to prevent or remove barriers to people with disabilities and older adults in services. The OHRC has written to government ministers to encourage them to make sure people with disabilities and older adults will have the same opportunity as others to obtain the health card renewal online.
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Today on Human Rights Day, the Law Commission of Ontario, the Ontario Human Rights Commission and the Canadian Human Rights Commission announced a joint research and policy initiative to examine human rights issues in the development, use and governance of artificial intelligence and algorithms in Canada and specifically in Ontario.
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Since 1992, the world has been commemorating December 3 as International Day of Persons with Disabilities. While we annually observe this day to promote the human rights of people with disabilities, we need to work daily on resolving the systemic inequities they experience.
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The OHRC has submitted comments on the Information and Privacy Commission’s draft privacy guidance on facial recognition for police agencies.
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On November 9, 2021, the OHRC released its Policy statement on human rights in COVID-19 recovery planning. The OHRC has shared this statement with ministers across all relevant sectors, as we believe it will help guide their ministry’s pandemic recovery efforts.
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Engaging the human rights principles contained in the OHRC Policy statement on human rights in COVID-19 recovery planning will result in evidence- and human rights-informed approaches to recovery planning, policy and program design. Rooting the pandemic recovery in human rights principles and proactively taking equity into account will support governments and service providers in meeting their legal obligations to eliminate discrimination and advance substantive equality.
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The OHRC is pleased that the university states it intends to robustly review the University Mandated Leave of Absence Policy (UMLAP). We urge the U of T to take the time to make sure it conducts a proper review, which includes the components in this letter, to identify and address human rights concerns that may arise from the UMLAP and its implementation.
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Seventy-five years ago today, Viola Desmond took a stand against racism that directly challenged segregation in Canada, and left a legacy of extraordinary courage, perseverance, resilience and dignity that has inspired generations of Black Canadians and others to stand up against racism and discrimination.
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The OHRC welcomes the Postsecondary Education Standards Development Committee’s 2021 Initial Recommendations Report under the AODA, and provides additional recommendations.
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The OHRC welcomes the K-12 Education Standards Development Committee’s 2021 initial recommendations report under the AODA, and provides additional recommendations.
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